Privacy Policy – Xplora smartphone and services

PRIVACY POLICY RELATED TO SMARTPHONES 

By clicking here  you will be directed to the child-friendly version of the Privacy Policy for smartphones

Article 1. General Provisions 

The Xplora smartphone can, together with the accompanying app and mobile telephone services subscription, collect and transmit data to XPLORA Mobile AS / XPLORA TECHNOLOGIES AS, such as location data. Such detailed data collection and use is critical to the successful operation of the Xplora smartphone. Data collection, storage and use of data will be managed with strict privacy and security measures. 

Xplora App and Platform collect personal information when a user (hereinafter "you" or "Member") registers with Xplora. 

"Personal information" is information which identifies or can identify you or the User, such as your name, address, location data, or other data which can be reasonably linked to such information. 

We very much appreciate the importance of your personal information. We are in compliance with all relevant regulations and telecommunication acts, including but not limited to national Data Protection regulation as well as EU GDPR. 

We do our best to protect your personal information by implementing reasonable security standards and hereby inform you of the purposes and methods by which we may use your personal information of and of the actions taken to protect your privacy. 

Article 2 Data Controllers and Data Processors. Access, rectification and deletion 

For Nordic users (Norway, Sweden, Denmark, Finland and Iceland) XPLORA Mobile AS AS, org. no. 814 499 022, is the Data Controller. For users in the other European countries, XPLORA TECHNOLOGIES AS, Reg no: 916 752 628, is the Data Controller. You can contact us via the following email address for all the countries: policy@xplora.com 

You are entitled to contact one of these Data Controllers for questions related to your rights of access, rectification and deletion according to GDPR and national personal data legislation. 

Infomark Co Ltd, 360 Kids Guard Co., Ltd., Amazon Web Services, Zendesk Inc. and ATENDER AS are Data Processors pursuant to data processing agreements between us and these entities. 

All your data and personal information collected from you is subject to be processed and stored in Amazon Web Services hosted in Dublin (Ireland) and Frankfurt (Germany) on our behalf and we sometimes handle transfers from your home country to these services in Dublin (Ireland) and Frankfurt (Germany). 

Article 3 Categories of personal data that we collect from you and how we use it 

We may, when we provide our services to you, or in relation to our provision of services to you, collect from you and from your devices the following types of information: 

Service usage information, access information, cookie, IP address, mobile device identification numbers (device ID or IMEI), unauthorized or inappropriate access information, Location information stored on your device or your location information 

Other detailed information on data we collect: 

We may collect data from you through the following channels or methods: 

-through the webpage, paper form, fax, telephone, customer service board, email, promotional event application, logistics service 

-automatically collect from you executing or using our services 

-collected when you voluntarily registers for or use our service 

 The legal basis for the processing of this data is for the performance of the contract of the provision of our services, entered into between you and us. 

In addition we may process personal data if applicable law, regulation, legal process or enforceable governmental request, obliges us to do so, or if GDPR art 6 (1) (f) is applicable, namely in cases where we have legitimate interests that are not overridden by data protection interests. 

Article 4 – Information we collect based on actions on your side or if you have consented 

We may also collect following personal information in case that you use additional services or personalized services or if you participate in various events we host. 

In case you win an event we will process information required to provide a gift and mailing address. In case you use fee-based services we will process payment information 

We do not use your personal information for direct marketing purposes, unless a freely given, specific, informed and unambiguous consent has been obtained from you. 

Article 5 [Disclosure of Personal Information – transfer to third parties] 

Your personal information will not be shared with third parties other than the ones that need this information to execute the Agreement and will not be provided to third parties or organizations beyond the scope set forth in this Privacy Policy, unless you have given consent. 

For the avoidance of doubt, we will not share your personal information with third parties for marketing purposes unless you give us your consent through an opt-in. 

However, we may disclose or use your personal information without your consent if there are any applicable law, regulation, legal process or enforceable governmental request that obliges us to do so. 

We may also transfer personal data to third parties if GDPR art 6 (1) (f) is applicable, namely in cases where we have legitimate interests that are not overridden by data protection interests. We may therefore pass information about the location of your Device to emergency services. 

Furthermore, we may provide location information or any other usage data in a non-personal, aggregate format for statistical and research purposes to third parties. Such data is not considered as personal data. 

Article 6 – Data retention policy 

In general, we store personal data as long as legitimate interests and/or applicable legislation, justify storage. 

Location data 

We automatically delete your location history data after 72 hours.  

Account data 

If you decide to deactivate your account by sending us an email, we keep your data for 45 days from the date of deactivation request. This is called the deactivation period and during this process your data is not accessible. 

Within the deactivation period you have the option to reactivate your account, unless there is a separate agreement between you and XPLORA Mobile AS or XPLORA TECHNOLOGIES AS to begin the process of deleting your data immediately after the deactivation period has started. 

After the deactivation period, we will start the process of deleting your account. Deletion from our systems and backups may take up to a week.  

Article 7 [Notifications on amendments to this Privacy policy] 

In the event of any material change, addition, or deletion to the privacy policy due to related laws, security technology, or due to any other matters, we will notify you of all changes with reasonable time in advance through the text message (SMS) to your mobile phone number that you provided to verify the accompanying app and through our websites, or through e-mail. 

Non-material changes will be notified through these websites only. 

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These terms were last updated: June 2025. You will be notified if the Terms of Service in case of material changes to these Terms of Service.

Xplora Privacy Policy - Child-Friendly Version 

1. Why we collect information   

When you use your Xplora youth phone and app, we collect certain information to make sure everything works properly. This includes your location, so your family knows where you are. Your privacy and safety are very important to us!   

2. Who manages your information?   

Xplora is responsible for the security of your data. We also work with trusted companies to store it securely. If you or your parents have any questions, please email us at policy@xplora.com.    

3. What information do we collect?   

We collect the following information to ensure that your phone and the youth app work properly:   

• Your name and phone number   

• Your phone's location   

• The contacts you add (such as family)    

• The messages you send and receive   

4. When do we collect additional information?   

If you participate in contests or special events, we may need additional information, such as your mailing address, to send you prizes. We always ask for your permission first.   

5. Who do we share your information with?  

We never share your data for advertising purposes. We only share it with : 

• Trusted companies that help us run the app and the phone.   

• Emergency services if necessary for your safety   

• If required by law   

• For research, but never in a way that identifies you.   

6. How long do we keep your information?   

• Location history: Deleted after 72 hours   

• Account information: Deleted 45 days after your request  

• Chat messages: Deleted after 1 month   

We take your privacy seriously! If you have any questions, ask your parents to contact us.